Privacy Policy

1. Who controls your data

CQC Queen Academy, Suite 485, 16 City Business Centre, Hyde Street, Winchester, England, SO23 7TA, is the data controller for personal data collected through this website. Contact: hello@cqcqueenacademy.co.uk.

2. What we collect and why

• Enquiries: name, email and message content, used to answer your enquiry (legitimate interest).
• Free resources & newsletter: name, email and journey stage, used to send the resource and relevant tips (consent; unsubscribe anytime).
• Purchases: name, email, billing details and order history, used to fulfil your order and meet legal obligations (contract).

3. What we don’t do

We do not sell your data, and we do not send marketing without your consent. Payment card details are processed by our payment provider and never stored by us.

4. Retention

Enquiry data is kept for up to 24 months. Order records are kept for 6 years to meet accounting obligations. Mailing list data is kept until you unsubscribe.

5. Your rights

You may request access, correction, erasure, restriction or portability of your data, and may object to processing based on legitimate interest. Contact us to exercise any right. You may also complain to the Information Commissioner’s Office (ico.org.uk).

6. Cookies

This site uses only essential storage (such as remembering your basket on your own device). We do not use advertising or cross-site tracking cookies.